📅 Last Updated: May 30, 2026
⚠️ Independent Third-Party Disclosure: Enzatsoft LLC is an independent, third-party technical support company. We are NOT affiliated with, authorized by, or endorsed by HP, Canon, Epson, Brother, Lexmark, Samsung, or any other printer manufacturer or brand.
1. Who We Are
Enzatsoft LLC ("we," "us," or "our") is an independent, third-party technical support company providing remote printer support services to customers across the United States. Our contact details:
- Company: Enzatsoft LLC
- Phone: +1 (302) 207-7624
- Email: support@orbitnets.com
- Service Area: United States
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for support services.
2. Information We Collect
Information You Provide Directly
When you contact us, request support, or submit a form on our website, we may collect:
- Full name and contact details (phone number, email address)
- Printer brand, model, and description of technical issue
- Communication records including chat logs and call notes
- Payment information (processed securely via third-party payment processors)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and referring URL
- Device identifiers and screen resolution
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our independent printer support services
- Respond to your inquiries and fulfill support requests
- Process payments and send service confirmations
- Send service updates, follow-up communications, and promotional offers (with your consent)
- Comply with applicable laws and regulations
- Detect, prevent, and address fraud or security issues
- Analyze usage patterns to improve our website and services
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party vendors who help us operate our website and deliver services (e.g., payment processors, CRM software, email platforms), bound by confidentiality agreements.
- Legal compliance: When required by law, court order, or government authority.
- Business transfers: In connection with any merger, sale, or acquisition of Enzatsoft LLC.
We do not share your data with printer manufacturers or any third-party companies for marketing purposes without your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Encrypted storage for sensitive customer records
- Access controls limiting employee access to personal data on a need-to-know basis
- Secure, consent-based remote support sessions that terminate upon call completion
However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies: Required for core website functionality
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements (if applicable)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Your Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate personal data
- Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
- Right to Opt-Out: Opt out of marketing communications at any time
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at support@orbitnets.com or call +1 (302) 207-7624.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: